FAQ – Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
At PZ Prestige every detail counts — including the way you shop with us. You will find answers to the most common questions below.
PRESTIGE
How long does delivery take?
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Every PZ Prestige order is prepared with great care before it ships. We pay particular attention to packaging and presentation, so that your order arrives in flawless condition.
Delivery usually takes between 3 and 7 working days depending on where you are. A confirmation email with a tracking number is sent as soon as your parcel leaves us.
How do I return an item?
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Your satisfaction is our absolute priority. If an item does not work out for you, whatever the reason, we will do everything we can to find a quick and fair solution.
You have 14 days from receiving your order to start a return. The item must come back in its original condition, unworn and with its tags. To make a request, contact our team through the contact page.
Why are PZ Prestige products higher quality?
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Quality is not an option at PZ Prestige — it is the standard the label was founded on. Every piece in our catalogue is the result of a rigorous selection, guided by the same demands that shape our founder's work as an author: rigour, thought, and a refusal to compromise.
We only list pieces that meet our high standards for materials, finishing and design. Every item you receive carries the mark of a constant search for perfection.
How do I find my size?
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For the best possible fit, we recommend checking the size guide available on every product page. It gives the measurements matching each size.
If you are unsure, our team is happy to advise you personally. Get in touch through the contact page before placing your order.
Which payment methods do you accept?
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We accept all major payment methods: credit and debit cards (Visa, Mastercard, American Express), along with other secure options available at checkout.
Every payment made on PZ Prestige is fully secure. Your card details are never stored on our site and are protected by SSL encryption.
Have a specific question that is not answered here?
Contact our team →